Domestic Shipping Policy

Shipment processing time:
Unless stated otherwise on the website, all orders are processed within 1-2 business days.
Shipping rate and delivery estimates:
All domestic orders are shipped for FREE via UPS Ground.
Shipment confirmation and order tracking:
Customers will receive an email confirming their order and a second email once their order has shipped with a UPS tracking number included.
Customs, duties, and taxes:
Kailo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Kailo is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipments

Shipment costs vary by country. Please enter your country during checkout for the current rate.

Some countries will halt packages in transit and require a customs charge be paid on imported goods. If your package does not arrive, it’s likely being held at your local mail service.

For more information or support, please go to our contact page.