Return Policy

Kailo is far more than just a business for us, it’s about creating pain-free lives. Kailo has already changed thousands of lives. If you think Kailo will work for you or a family member, try it out risk-free. We offer a no-hassle, 100% money-back guarantee.

If you feel Kailo isn’t working for you within 30 days, we’ll gladly take it back. If you are giving Kailo as a gift, we offer a 60-day return policy. Please provide the gift recipient with your order number. If the gift is returned it will be refunded to the gift purchaser within 14 days of initiating the return. The purchaser bears all return shipping costs to Kailo. Gift recipients are not entitled to the refund and acknowledge that no refund will be made, except when required by law. Before returning your Kailo, we would love a chance to make sure you’ve found the correct placement. Over 90% of our customers have found an increase in comfort after using Kailo. Our goal is to help everyone get relief. Please contact us.

If our agents are still unable to help you find relief, the Customer Service agent will progress to the return process for the purchaser.

Customer Service is open from 9:00 am to 5:00 pm MST, M-F. Response times on Customer Service tickets are typically 1-2 business days.

Customers can track orders by searching the tracking number provided in the shipping confirmation email at

Customers can cancel orders by contacting

International Shipments: Some countries will halt packages in transit and require a customs charge be paid on imported goods. If your package does not arrive, it’s likely being held at your local mail service.